Delivery & Shipping Policy

Last Updated: March 2026

Thank you for shopping with ChiQ. We are committed to delivering your orders safely and quickly. Please read our delivery and shipping policy below.

Delivery Coverage

We offer islandwide delivery across Sri Lanka. No matter where you are located, we aim to deliver your order directly to your doorstep through trusted courier services.

Processing Time

After placing an order, our team will process and prepare your items for shipping.

Order Processing Time:
1–2 business days

Orders placed on weekends or public holidays may be processed on the next working day.

Delivery Time

Estimated delivery times may vary depending on your location.

Colombo & Suburbs:
1–3 business days

Other Areas in Sri Lanka:
2–5 business days

Please note that delivery times may vary due to courier delays, weather conditions, or public holidays.

Shipping Charges

Shipping fees may vary depending on your location and courier service.

Shipping charges will be clearly displayed during checkout before you confirm your order.

Occasionally, we may offer free shipping promotions during special campaigns.

Order Tracking

Once your order has been shipped, you may receive a notification or tracking details through:

• Email
• Phone
• Social media messages

This allows you to track the status of your delivery.

Delivery Issues

If you experience any issues with your delivery, such as delayed or missing packages, please contact us immediately so we can assist you.

Incorrect Address

Please ensure that your shipping address is correct when placing an order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.